TERMS AND CONDITIONS

Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before accessing or using any of the products or services provided by Karage Information Systems Technology Company, a Limited Liability Company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7016315405 and headquartered in Riyadh, Al Yasmin District, King Abdulaziz Road 7285 (hereinafter referred to as "Karage" or "the Company").

This document constitutes a legally binding agreement ("Agreement") between the user ("User") and the Company, and governs the contractual relationship regarding the use of Karage's services, which include but are not limited to: applications, websites, software, devices, and any other services provided under Karage's umbrella (collectively referred to as "Services").

By accessing or using the Services, downloading any applications, or requesting any product or service from Karage, you acknowledge and agree to be fully and unconditionally bound by these Terms on behalf of yourself or the entity you represent (as applicable). Your first access to the Services or continued use thereof constitutes explicit and binding acceptance of this Agreement. If you do not agree to any of these Terms, you must immediately stop using and accessing any of Karage's Services.

These Terms apply to all users, including sellers, buyers, content providers, and any other parties using the Services.

Karage reserves the right to amend or update the Terms from time to time. Users will be notified of material changes by registered email or in-app notifications no less than seven (7) days before such changes take effect. Continued use of the Services after the effective date constitutes explicit acceptance of the revised Terms.

Karage also reserves the right to modify, remove, or add any features, functionalities, or resources to the Services, including mandatory updates to devices or applications. Failure to install required updates within seven (7) days entitles Karage to suspend or restrict account access until compliance.

Karage reserves the right to send promotional offers and marketing notifications to customers. Continued use of the Services constitutes consent, with the option to unsubscribe through account settings.

Karage makes reasonable efforts to ensure service availability and continuity but does not guarantee Services will be free from interruptions or errors. Technical support is provided within the limits set by the subscription plan or additional agreements with certain users. Karage reserves the right to suspend or discontinue any part of the Services for technical or operational reasons, notifying users when reasonably possible.

Definitions

"Karage" or "the Company": Karage Information Systems Technology Company, a Limited Liability Company registered in Saudi Arabia, owner and operator of the Services.

"User": Any individual or legal entity using the Services, either personally or on behalf of another entity.

"Services": All products, software, applications, websites, devices, and systems provided by or associated with Karage.

"Application": Any software owned by Karage downloaded or used on smart devices, enabling access to Services.

"Account": An electronic profile created for the User within Karage's systems used to manage access to the Services.

"Content": All data and information displayed, uploaded, or generated within the Services, including text, images, graphics, videos, audio files, or other media.

"User Content": Content created, uploaded, or provided by the User for use within the Services, whether for personal or commercial purposes, under their sole responsibility.

"Material Changes": Any modifications directly affecting the User's rights or obligations under this Agreement (e.g., fees, subscriptions, data usage terms, cancellation/refund policies). Technical or cosmetic improvements do not qualify as material changes.

"User Data": All information provided by the User or automatically generated through the use of Services, including personal information, payment details, customer reviews, transaction logs, and usage records.

"Intellectual Property": All legal rights owned or licensed to Karage, including copyrights, trademarks, patents, designs, trade secrets, and any rights related to the Company's content, technology, or brand.

"Agreement": Refers to these Terms and Conditions and all related policies, documents, or attachments referenced herein.

Acceptance and Use

Your use of the Services constitutes legal confirmation of your full and unconditional acceptance of these Terms. First access, usage, or downloading any Karage application constitutes explicit consent.

If you are using the Services on behalf of a legal entity, you confirm you have the authority to bind that entity to these Terms.

You agree to use the Services only for lawful purposes, in compliance with applicable laws and regulations (including cybercrime, anti-money laundering, and commercial fraud laws).

Karage reserves the right to restrict or terminate your access if, at its reasonable discretion, you breach these Terms.

The User is responsible for ensuring compliance with all applicable laws in Saudi Arabia when accessing the Services.

No implicit license is granted beyond what is explicitly stated herein. Unauthorized use may subject you to legal action.

Accounts

Certain Services require creating a User account. The User is responsible for providing accurate, complete, and up-to-date information during registration.

The User is responsible for maintaining the confidentiality of login credentials and any misuse resulting from negligence.

In case of suspicious activity or unauthorized use, the User must notify Karage immediately. Karage reserves the right to suspend or terminate accounts in case of violations.

Accounts created for entities must be authorized by a duly empowered person.

Creating multiple accounts without legitimate purpose or for fraudulent activity is a breach of these Terms.

Accounts cannot be sold, rented, or transferred without written approval from Karage.

The User shall be fully responsible for maintaining the confidentiality of login information to their Account, including username and password, and any unauthorized use of the Account resulting from negligence in securing such information. Karage shall not bear any liability for losses or damages arising therefrom.

In case of suspected unusual activity or unauthorized use of the Account, the User must immediately notify Karage. Karage reserves the right to suspend or permanently close the Account if a security breach or violation of the Terms is confirmed, without any obligation to return data or content linked to the Account.

If the Account is created on behalf of a business or legal entity, the person creating the Account confirms that they possess full legal authority to enter into this Agreement and to bind the entity to all its provisions.

The User acknowledges that creating more than one Account without legitimate justification or for fraudulent purposes constitutes a breach of these Terms. Karage reserves the right to cancel or merge such Accounts at its discretion and may take legal action without prior notice.

The Account may not be sold, rented, or transferred to any third party without prior written approval from Karage. Any action taken in violation of this shall be deemed null and void and unenforceable against Karage.

Subscriptions and Payments

Karage provides its Services based on recurring subscriptions. Fees are determined and payable according to the plan selected by the User. Fees are non-refundable except as expressly provided in Karage's refund policy.

The User authorizes Karage to automatically deduct subscription fees from the registered payment method at the start of each subscription period. This authorization remains valid and binding throughout the subscription unless canceled according to Karage's procedures.

Karage may rely on third-party payment service providers to process financial transactions. The User agrees to comply with the terms of such providers. Karage bears no responsibility for errors, failures, or losses arising from third-party payment services.

The User is responsible for ensuring accurate and updated payment details. In case of payment failure, Karage reserves the right to suspend or terminate the Account, without waiving the User's obligation to settle outstanding amounts.

Published fees do not include any applicable taxes or regulatory charges unless explicitly stated. The User alone shall be responsible for paying such taxes or charges in compliance with the laws of Saudi Arabia.

Karage reserves the right to modify subscription fees or related charges. Users will be notified of any material price change at least fifteen (15) days in advance via email, Karage's website, or dashboard. Continued use after price changes constitutes explicit acceptance.

Karage may impose additional fees for special or support services, including but not limited to integration with the Zakat, Tax and Customs Authority, SMS services, activation of My Karage Ads, and training programs. Such fees are charged separately from subscription fees. Use of such services constitutes implicit acceptance of the related fees.

Amendments and Updates

Karage reserves the right to amend or update any part of this Agreement, Services, or Terms from time to time, including adding or removing features, as deemed appropriate for service improvement or compliance with regulatory requirements.

Users will be notified of material changes (as defined in this Agreement) via registered email or in-app notification at least fifteen (15) days before the effective date.

Continued use of the Services after the effective date constitutes explicit and binding acceptance of the updated Terms.

Amendments may include mandatory updates to applications, systems, or devices related to the Services. Failure to install updates within seven (7) days may result in temporary suspension until compliance.

Trial Period

Karage provides a free trial period of fourteen (14) days for certain plans. If the User does not convert to a paid subscription after the trial, Karage may delete User data/content fifteen (15) days after expiration unless a paid subscription is active.

If the User does not cancel before the end of the trial, subscription fees will be automatically charged to the registered payment method according to the chosen plan.

Subscriptions or fees under promotional offers cannot be canceled or refunded except as provided in Karage's refund policy.

Karage reserves the right to terminate or amend trial terms at any time, with notification by email or in-app.

Account Cancellation and Termination

The User may cancel their Account at any time via account settings. Cancellation does not release the User from financial obligations due prior to cancellation.

After cancellation, the User will have thirty (30) days to retrieve their data or content. After this period, data will be permanently deleted, without liability to Karage, except for retaining data required by law.

Karage reserves the right to suspend or terminate Accounts for violations of these Terms or inactivity exceeding three (3) consecutive months, without obligation for compensation.

Termination of the Account for any reason automatically revokes all rights or licenses granted to the User under this Agreement, without prejudice to Karage's other legal rights.

User Responsibilities

The User is obligated to use the Services legally and properly, and to refrain from any unlawful or prohibited practices, including but not limited to: fraud, identity theft, dissemination or transmission of malicious software or viruses, system hacking, or any usage that conflicts with applicable laws.

The User bears full responsibility for any content uploaded or shared through their Account and guarantees that such content does not infringe upon any intellectual property rights, personal rights, or privacy of others, and that it complies with all applicable laws in the Kingdom of Saudi Arabia.

The User is prohibited from collecting data of other users, attempting unauthorized access to their Accounts or to Karage's systems (or any part thereof), or interfering in any way with the security or operation of the Services.

The User alone is responsible for complying with all local and international regulations related to their use of the Services, including but not limited to commercial activity laws, personal data protection, and consumer protection laws.

Refund Policy

Payments are refundable only in cases where a substantial and permanent fault on Karage's part prevents the User from fully benefiting from the Service, and only after all support or repair attempts have been exhausted.

The User must submit a refund request within fourteen (14) days of activation, providing Karage with all necessary supporting documentation.

Refund requests, once approved, will be processed within thirty (30) business days from the date of approval by Karage. Refunds are issued via the original payment method in accordance with applicable timelines and procedures of the relevant authorities.

Refund requests will not be accepted in the following cases: Where the User has violated any of the Terms of this Agreement. Where the Service has been fully or substantially used during the paid period. For past periods during which the Service was used normally.

Service Availability

Karage makes all reasonable technical and operational efforts to ensure continuity of the Services and to minimize interruptions or errors, but does not guarantee that Services will be completely free from faults or interruptions.

Services may be partially or fully suspended temporarily for technical or operational reasons, or for maintenance and development. Karage will notify Users in advance via email or in-app notification whenever reasonably possible.

Karage bears no liability for any direct or indirect losses or damages arising from interruptions or suspension of the Services, except in cases where it is proven that the interruption resulted directly from gross negligence or bad faith on Karage's part.

Subscription Changes

The User may upgrade or downgrade their subscription plan at any time via their Account.

In case of downgrade, no financial differences will be refunded for the remaining period, and the User may lose certain features or Services tied to the previous plan. Such differences are not considered credit or compensation for later use.

In case of upgrade, the financial difference will be automatically charged to the registered payment method, and the change will take effect either immediately or at the beginning of the next billing cycle according to Karage's policy. The User will be notified via their Account.

Content and User Data

The User acknowledges that all content provided, uploaded, or shared by them through the Services is their sole responsibility and does not violate any laws, regulations, intellectual property rights, personal rights, or privacy of others. The User alone bears all consequences of such content.

Karage makes all reasonable technical and organizational efforts to protect the integrity and privacy of User content or data but does not guarantee absolute protection against breaches or technical failures. The User must maintain backup copies of their content and data.

Karage reserves the right to monitor, review, modify, or remove any content uploaded or shared by the User if deemed in violation of this Agreement or applicable laws, at its sole discretion, without prior notice.

Security

Karage adopts advanced security measures and standards to protect User data, and makes all reasonable technical and organizational efforts to reduce risks of breaches or unauthorized access, in accordance with best practices in the technology sector.

The User acknowledges that sharing or transmitting information over the Internet inherently carries some security risks beyond Karage's control, and that Karage is not liable for any breaches or damages caused by factors or third parties outside its direct control.

Third-Party Providers

Karage may use third-party services or products to perform certain functions or transactions, and the User must comply with the terms and conditions of such third parties. Continued use of the Service constitutes acknowledgment of and adherence to those terms.

Karage bears no responsibility for damages or losses arising from the use of third-party services or products beyond its direct control, including but not limited to technical failures, transaction delays, or errors caused by such parties.

The User acknowledges and agrees that Karage may share some of their data with specified external parties. Such sharing is conducted in accordance with Karage's Privacy Policy and ensures the confidentiality of the User's personal information.

The User also acknowledges and authorizes Karage to share necessary data with third-party vendors or payment service providers to complete financial or commercial transactions, including personal, payment, financial, commercial records, and trade license information, in compliance with applicable laws.

Third-Party Payment Services

In addition to clause (14.1), the use of payment, installment, or financial processing services provided by licensed third-party service providers is subject to their terms and conditions directly. Continued use constitutes explicit acceptance of such terms, with additional obligations as set forth herein.

The use of these services is subject to the provider's terms and conditions, and continued use constitutes explicit acceptance.

The User acknowledges that Karage is not a party to the contractual relationship between the User and the payment provider, and bears no responsibility for claims, disputes, delays, chargebacks, or credit decisions (approval, rejection, or credit limits) made by the provider.

The User bears full responsibility for the accuracy of their financial data and for providing any additional documentation requested by the provider for compliance (including anti-money laundering and KYC requirements).

Any complaints or disputes arising from the use of third-party payment services are to be handled directly with the provider according to its policies. Karage bears no liability in such disputes, and the User remains fully responsible for any obligations or damages arising from misuse or breach of the provider's terms.

Intellectual Property

Karage retains all intellectual property rights related to the Services and Content, including but not limited to software, applications, designs, trademarks, logos, text, images, and any other materials provided through the Services. Your use of the Services shall in no way be deemed a waiver or transfer of any of these rights.

Karage grants the User a personal, limited, non-exclusive, non-transferable, and non-assignable license to use the Services for lawful purposes only and in accordance with this Agreement. The User may not use, copy, modify, redistribute, sell, lease, reverse-engineer, decompile, or attempt to extract the source code of any part of the software or content without Karage's prior written consent.

Disclaimer and Indemnification

The Services are provided by Karage "as is" and "as available," without any express or implied warranties of any kind, including—without limitation—warranties regarding freedom from errors, failures, or interruptions, or fitness for a particular purpose.

Karage shall not be liable to the User or any third party for any direct, indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or business interruption, arising from the use of or inability to use the Services, except where it is proven that the damage resulted directly from gross negligence or bad faith by Karage.

The User agrees to indemnify and hold harmless Karage from and against any claims, damages, losses, liabilities, or costs (including reasonable attorneys' fees) arising out of or in any way connected with: the User's breach of any provision of this Agreement; misuse of the Services; any content provided or shared by the User that infringes the rights of others or violates applicable laws.

Limitations and Support

Karage may impose limitations on the use of certain features or functions based on account capacity, subscription level, or the plan chosen by the User. Karage reserves the right to modify or update such limitations from time to time in accordance with its internal policies and published pricing plans.

Limitations may include—without limitation—the number of branches linked to the account, number of customers or users, number/size of products or inventory, allocated storage space, and the number of support requests or tickets.

Technical support is provided according to the subscription level or selected package and may be limited to specific channels (such as email or a help center) or include expanded services (such as phone support or a dedicated account manager) depending on the plan.

Apple App Store & Google Play Terms

Use of applications downloaded from or accessed through Apple's App Store or Google Play is subject to the service terms of those stores in addition to this Agreement. Continued use of the application constitutes implied acceptance of those terms.

The User acknowledges that the contractual relationship under this Agreement exists solely between the User and Karage, and that Apple and Google are not parties to this Agreement. Apple and Google bear no responsibility for the application's content, the Services, or any legal obligations toward the User.

Karage alone is responsible for providing any technical support or maintenance related to the application. The User acknowledges that Apple and Google are not obligated in any way to provide support or maintenance for the application.

The User agrees to comply with any additional terms imposed by Apple or Google when downloading or using the application via their official stores.

Fees and Taxes

Fees are listed on Karage's website or within the dashboard and are payable in advance according to the plan or package selected by the User. These fees are non-refundable except as provided in Karage's refund policy.

Additional fees may apply to certain special or ancillary services—such as SMS services, integrations with government or regulatory bodies, or other services announced from time to time. Karage reserves the right to modify or add new fees in accordance with its current pricing policy. Continued use of the Services constitutes explicit acceptance of such fees.

The User bears full responsibility for paying any taxes or governmental/regulatory charges legally imposed on the Services under this Agreement—whether currently applicable or introduced in the future—in addition to the stated fees.